Contact Center

Automate up to 90% of calls and save up to 82.5% of customer service costs, while dramatically transforming your customer experience

Agentless Service
00:00
Mute
Keypad
Speaker
ybot
Online
ybot, 08:31
How would you rate this experience, 1 being not so good, 5 being great.
08:31
5
ybot, 08:31
Thanks, Charlie, have a nice day
Write a message
Customer
ybot AI
Salesforce
Hello Charlie, how can I help you?
What's the status of my order?
I've sent you a message, can you read back the 6 digit number?
149593
Great, I've verified you. Your order is in processing and should be delivered within 48 hours. Is there anything else I can assist you with?
No, thank you.

Works with all the ways customers communicate with you

and more

The office of 2030 is here with Artificial Intelligence and Robotic Process Automation

ybot automates inbound and outbound customer service requests to help everyone get on with their lives. We do this by connecting your IVR to your CRM and ERP, and deflecting callers to our multilingual Voice and Text AI.

  • 12,372,933

    Wait time and resolution time saved

  • $1,912,681

    Case resolution spend saved

  • 98%

    Average improvement in customer satisfaction

Case study

Our government customer saves $23M annually while eliminating over 90% of calls

ybot assisted this federal government customer to optimise its internal support services by automating common queries typically handled by highly skilled agents. Cisco IVR was used to serve ybot's Voice AI, with robotic process automation deployed to personalise support using intra-organisational CRM and ERP systems. The outcome was multilingual agentless service for the top 60% of query types which significantly reduced handling times and costs associated with internal customer service.

  • Fast and powerful

    Less than 12 weeks implementation and training Al in English, Mandarin and Hindi

  • Complete CX transformation

    Immediate improvement in customer satisfaction and first-time resolution

  • Save on time, cost and labor

    Eliminated call wait times, agent handling times and back-office processing

Eliminate Wait & Resolution Times

Reduce call wait times to zero and resolve customer queries in under 60 seconds

The case was resolved
00 : 00 : 29
Average case resolution time
48 sec
How was your experience with us?
Rate
Average rating
5

Improve Customer Experience

Achieve outstanding customer satisfaction by transforming the way your customers get support

Dramatically Reduce Costs

Use ybot to save up to 87.5% on call center costs and opt for our ‘invisible’ pricing model that you’ll never notice

Costs
$ 260,60
May 12 18 24
24 / 7 / 365

24/7/365 Omnichannel Support

Supercharge your support with an agentless multilingual contact centre that never sleeps, integrating with all the platforms that matter

Multilingual Voice and Text AI

Localise and automate your customer service with Voice AI in 40 languages, with a failsafe Text AI resolving in 6,000 languages.

Arabic
English
Hindi
Mandarin
Portuguese
Spanish
Start
Call to +38 (066) 474-22-81
Start
Start the bot

One Omnichannel Customer Journey

Leave all your systems as they are and allow ybot's middleware to seamlessly handle customer queries from a variety of voice and text channels, using customer data from all your systems

Integrate With Everything

We’re no-code/low-code cloud and ready to interact with your IVR, messaging/live chat, CRM, ERP and other enterprise platforms

Twilio
Whatsapp
WeChat
Viber
Messenger
ybot
Customer
Data was successfully deleted from our server

Right to be Forgotten

Ephemeral data connections create a secure conduit between the customer and their account data in your backend systems, with detail-level data discarded

Agentless Inbound

Deflect the majority of incoming calls to a personalized AI that handles customer queries and customer data like a human agent

ybot
Hello Billy, how would you like me to help you with your credit card?
What is the status of my application?
Raul Terry
Overdue: 12 hours ago
$271.36
ybot
Hi Raul, your bill was due yesterday, would you like to pay today or do you need more time?

Pre-emptive Outbound

Set custom rules to trigger an automated outbound call and resolve account-based issues automatically

99% Accuracy from Day One

ybot’s unique multilingual neural network achieves 99% first-time resolution performance and comprehension

+38 (066) 474-22-81
Saturday, 24 June 2021, 18:34
Average first time case resolution
1%
30 days
90 days
Where is my order?
Ready
Connected!

No Data Required to Start

Our pre-trained models require guidance, not data. We customise it for your use cases in under 30 days, and integrate in under 90 days.

YBOT’S BREAKTHROUGH AI

Pre-trained and accurate in under 30 days

  • Multilingual AI trained in < 30 days
  • Middleware Integration in < 90 days
  • 90% to 99% accuracy from day one
  • ybot's AI becomes even more accurate by learning over time
Agent
SIP / PSTN
IVR (including VA logic)
Voice / SMS
Customer
Web socket
ybot Agentless
Multilingual Contact Centre
3rd party APIs
Enterprise system
Customer DB

Go live in 90 days*

Immediately reduce cost, time and improve customer experience

* Typical customer implementation timeframe