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ybot automates inbound and outbound customer service requests to help everyone get on with their lives. We do this by connecting your IVR to your CRM and ERP, and deflecting callers to our multilingual Voice and Text AI.
Wait time and resolution time saved
Case resolution spend saved
Average improvement in customer satisfaction
ybot assisted this federal government customer to optimise its internal support services by automating common queries typically handled by highly skilled agents. Cisco IVR was used to serve ybot's Voice AI, with robotic process automation deployed to personalise support using intra-organisational CRM and ERP systems. The outcome was multilingual agentless service for the top 60% of query types which significantly reduced handling times and costs associated with internal customer service.
Less than 12 weeks implementation and training Al in English, Mandarin and Hindi
Immediate improvement in customer satisfaction and first-time resolution
Eliminated call wait times, agent handling times and back-office processing
Reduce call wait times to zero and resolve customer queries in under 60 seconds
Achieve outstanding customer satisfaction by transforming the way your customers get support
Use ybot to save up to 87.5% on call center costs and opt for our ‘invisible’ pricing model that you’ll never notice
Supercharge your support with an agentless multilingual contact centre that never sleeps, integrating with all the platforms that matter
Localise and automate your customer service with Voice AI in 40 languages, with a failsafe Text AI resolving in 6,000 languages.
Leave all your systems as they are and allow ybot's middleware to seamlessly handle customer queries from a variety of voice and text channels, using customer data from all your systems
We’re no-code/low-code cloud and ready to interact with your IVR, messaging/live chat, CRM, ERP and other enterprise platforms
Ephemeral data connections create a secure conduit between the customer and their account data in your backend systems, with detail-level data discarded
Deflect the majority of incoming calls to a personalized AI that handles customer queries and customer data like a human agent
Set custom rules to trigger an automated outbound call and resolve account-based issues automatically
ybot’s unique multilingual neural network achieves 99% first-time resolution performance and comprehension
Our pre-trained models require guidance, not data. We customise it for your use cases in under 30 days, and integrate in under 90 days.
Immediately reduce cost, time and improve customer experience